Holiday News and Updates from Crestock

The holidays approach… plans are set, stores are shopped and gifts are gathered! We have some holiday plans at Crestock too. Here’s a quick run-down of news and announcements for the month of December.

Update 1/7/2013: the Upload system has now been reopened. Thanks for your patience!

Upload system hiatus for the holidays

The Crestock image upload system will be temporarily suspended from 12 noon ET on December 21st 2012 until 12 noon ET on January 7th 2013.

This will not affect buyers who are purchasing or downloading images. During this time it will not be possible for contributors to upload new images or connect to our FTP server for file transfers. Images which are processed before the December 21st cutoff can still be edited and submitted via contributor tools on the site, however. We hope our contributors and editors will enjoy the break.

Some important notes for contributors:

  • The cutoff will begin at 12 noon Eastern (Toronto) Time on Friday December 21 2012. Uploading will resume at 12 noon Eastern Time on Monday January 7 2013. Advance notice has also been posted on each contributors’ Upload Images page.
  • Images which are being processed at the moment the cutoff takes effect may be truncated. We will check for and remove any such incomplete files in order to prevent errors.
  • Images which were uploaded to the FTP server before the cutoff date will remain safe on the server for later processing.
  • Our existing policy of deleting unprocessed uploads older than 60 days will be altered to take this uploading hiatus into account. Instead of 60 days, contributors will have 90 days to process any images which were uploaded between October 21st and December 21st.)

Holiday hours

In case your holiday plans include a spot of freelance work or last minute image shopping, please be aware that Crestock HQ will be closed on certain dates. Our hours for December 2012 and January 2013 will be as follows:

December 1-21, 2012 – Regular hours (9AM – 5PM ET, Monday through Friday)
Monday December 24, 2012 – Office closed
Tuesday December 25, 2012 – Office closed
Wednesday December 26, 2012 – Open 9AM – 5PM ET *Support by email only on this date*
Thursday December 27, 2012 – Open 9AM – 5PM ET
Friday December 28, 2012 – Open 9AM – 5PM ET
Monday December 31, 2012 – Office closed
Tuesday January 1, 2013 – Office closed
Wednesday January 2, 2013 – Regular hours resume.

We will respond to all support requests recieved on closed dates the following business day.

Got an urgent question? Please be sure to check our information pages for the answers to frequently asked questions about buying and selling images.

Looking forward

We would like to thank all of our clients and contributors for their support and feedback. This has been a year of growth and learning for Crestock. We have more big projects and site improvements in store for 2013.

Until then, best wishes for a safe and happy holiday season from all of us on the Crestock Team!


Extended License Price Drop!

Crestock is now offering Extended License options at a flat rate of $50 per license, per image!

© anhmagaret / Crestock

With individual images starting as low as $1, you already get great value from Crestock’s two image collections. We now offer discounted Extended Licenses in several different categories to address various business needs:

Creative Collection (Photographs and Vector Illustrations)

Consumer Merchandise – Allows for image placement on products or product packaging intended for commercial resale or redistribution. Some examples include: mugs, mouse pads, t-shirts and other apparel, toys; greeting cards, stationary, calendars, stickers, posters, artwork and similar paper products.

Electronic Templates – Includes permission to resell or distribute the image as part of an electronic template, such as an e-greeting card, Powerpoint slideshow template, or software deployment package.

Unlimited Print Run – Our Standard License limits the quantity of reproductions to less than 500,000. This Extended License has no limit.

Multi-Seat – Enables multiple people within the same company to use an image, share it across the company network, or store copies on several company computers.

© darrenwhi / Crestock

Celebrity Collection

Two different editorial extended license options are available for images from the Celebrity Collection:

Cover Use– Allows the use of images on the cover of a book or magazine, or the front page of a newspaper.

Unlimited Print Run – Our Standard License limits the quantity of reproductions to less than 250,000. This Extended License has no limit.

Good To Know…

  • Extended Licenses can be added to the Standard License at any time. Simply send your request via email to help@crestock.com to start the process.
  • All images licensed from Crestock are eligible for Extended License coverage, whether purchased individually, paid for with credits, or downloaded with a subscription.
  • Extended Licenses can be combined. For example, a Cover Use and an Unlimited Print Run license can be added to an image from the Celebrity collection for a combined fee of $100 (plus Standard License cost).
  • For detailed licensing terms, please visit http://www.crestock.com/legal/image-license-agreement.aspx (Creative Collection) or http://www.crestock.com/legal/image-license-agreement-editorial.aspx (Celebrity Collection).
  • Please note that neither the Standard nor Extended Licensing options allow the use of any image as a logo or trademark. In addition, Celebrity images cannot be used to directly or indirectly promote a product, service or merchandise. Use of Celebrity images in advertising or commercials, on packaging, album covers, or in electronic templates is not permitted.

Need an extended license or more information on what our images can be used for? Contact us or email your questions to help@crestock.com.


Family Day – February 20th 2012

3023768 © Kudryashka

Monday February 20th is a statutory holiday in Ontario. The office will be closed, however email support will be available. Please send us a message via help@crestock.com if you require any assistance this Monday.

Thanks, and have a great Family Day!

The Crestock Team


Holiday Updates from Crestock

4127670 © Anterovium

4127670 © Anterovium

Upload hiatus for the holidays

The Crestock image upload system will be temporarily suspended from December 21st 2011 through January 4th 2012. During this time it will not be possible to upload new images to the system or connect to our FTP server for bulk file transfers. Images which have been processed before the December 21st cutoff can still be edited and submitted via the site, however.

We hope our contributors and editors will enjoy the break.

Some important notes for contributors:

  • The cutoff will begin at 12 noon ET on Wednesday December 21 2011. Uploading will resume at 12 noon ET on Wednesday January 4, 2012. Advance notice will also be posted on each contributors’ Upload Image page.
  • Images which are in the process of being transferred when the cutoff takes effect may be truncated. We will check for and remove any incomplete files later in order to prevent processing errors.
  • Images which were uploaded to the FTP server before the cutoff date will remain safe on the server for later processing.
  • Our existing policy of deleting unsubmitted uploads older than 60 days will be altered to take this uploading hiatus into account. Instead of 60 days, contributors will have 90 days to process images uploaded between October 22nd and December 21st.

UPDATE (12/21/2011, 12:15PM) – The upload system is now on hiatus. Images which were transferred successfully prior to the cutoff are safely stored on the FTP server,  however will not be visible under “My Uploads” unless they were processed before noon today. It will be possible to resume processing after 12 noon on January 4th. Please note that in the interim we will check for and remove any corrupt or incomplete files caused by interrupted file transfers, in order to prevent errors when processing files in future.

Holiday Hours

Our normal office hours will be in effect throughout the holiday season, with the exception of the following two dates:

  • Monday December 26th 2011
  • Monday January 2nd 2012

On these statutory holidays the team will be enjoying some seasonal R&R (aka sleeping off the turkey and/or champagne). We will respond to all support requests the following business day.

Don’t hesitate to contact us via help@crestock.com or (416) 929-5552  if you need assistance.

Thanks – from us to you

We would like to thank all of our clients and contributors for their support in 2011. Have a great holiday season.

See you in 2012!

The Crestock Team


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