Holiday Updates from CrestockPosted: December 16, 2011
Upload hiatus for the holidays
The Crestock image upload system will be temporarily suspended from December 21st 2011 through January 4th 2012. During this time it will not be possible to upload new images to the system or connect to our FTP server for bulk file transfers. Images which have been processed before the December 21st cutoff can still be edited and submitted via the site, however.
We hope our contributors and editors will enjoy the break.
Some important notes for contributors:
- The cutoff will begin at 12 noon ET on Wednesday December 21 2011. Uploading will resume at 12 noon ET on Wednesday January 4, 2012. Advance notice will also be posted on each contributors’ Upload Image page.
- Images which are in the process of being transferred when the cutoff takes effect may be truncated. We will check for and remove any incomplete files later in order to prevent processing errors.
- Images which were uploaded to the FTP server before the cutoff date will remain safe on the server for later processing.
- Our existing policy of deleting unsubmitted uploads older than 60 days will be altered to take this uploading hiatus into account. Instead of 60 days, contributors will have 90 days to process images uploaded between October 22nd and December 21st.
UPDATE (12/21/2011, 12:15PM) – The upload system is now on hiatus. Images which were transferred successfully prior to the cutoff are safely stored on the FTP server, however will not be visible under “My Uploads” unless they were processed before noon today. It will be possible to resume processing after 12 noon on January 4th. Please note that in the interim we will check for and remove any corrupt or incomplete files caused by interrupted file transfers, in order to prevent errors when processing files in future.
Our normal office hours will be in effect throughout the holiday season, with the exception of the following two dates:
- Monday December 26th 2011
- Monday January 2nd 2012
On these statutory holidays the team will be enjoying some seasonal R&R (aka sleeping off the turkey and/or champagne). We will respond to all support requests the following business day.
Don’t hesitate to contact us via email@example.com or (416) 929-5552 if you need assistance.
Thanks – from us to you
We would like to thank all of our clients and contributors for their support in 2011. Have a great holiday season.
See you in 2012!
The Crestock Team