Holiday News and Updates from Crestock

The holidays approach… plans are set, stores are shopped and gifts are gathered! We have some holiday plans at Crestock too. Here’s a quick run-down of news and announcements for the month of December.

Update 1/7/2013: the Upload system has now been reopened. Thanks for your patience!

Upload system hiatus for the holidays

The Crestock image upload system will be temporarily suspended from 12 noon ET on December 21st 2012 until 12 noon ET on January 7th 2013.

This will not affect buyers who are purchasing or downloading images. During this time it will not be possible for contributors to upload new images or connect to our FTP server for file transfers. Images which are processed before the December 21st cutoff can still be edited and submitted via contributor tools on the site, however. We hope our contributors and editors will enjoy the break.

Some important notes for contributors:

  • The cutoff will begin at 12 noon Eastern (Toronto) Time on Friday December 21 2012. Uploading will resume at 12 noon Eastern Time on Monday January 7 2013. Advance notice has also been posted on each contributors’ Upload Images page.
  • Images which are being processed at the moment the cutoff takes effect may be truncated. We will check for and remove any such incomplete files in order to prevent errors.
  • Images which were uploaded to the FTP server before the cutoff date will remain safe on the server for later processing.
  • Our existing policy of deleting unprocessed uploads older than 60 days will be altered to take this uploading hiatus into account. Instead of 60 days, contributors will have 90 days to process any images which were uploaded between October 21st and December 21st.)

Holiday hours

In case your holiday plans include a spot of freelance work or last minute image shopping, please be aware that Crestock HQ will be closed on certain dates. Our hours for December 2012 and January 2013 will be as follows:

December 1-21, 2012 – Regular hours (9AM – 5PM ET, Monday through Friday)
Monday December 24, 2012 – Office closed
Tuesday December 25, 2012 – Office closed
Wednesday December 26, 2012 – Open 9AM – 5PM ET *Support by email only on this date*
Thursday December 27, 2012 – Open 9AM – 5PM ET
Friday December 28, 2012 – Open 9AM – 5PM ET
Monday December 31, 2012 – Office closed
Tuesday January 1, 2013 – Office closed
Wednesday January 2, 2013 – Regular hours resume.

We will respond to all support requests recieved on closed dates the following business day.

Got an urgent question? Please be sure to check our information pages for the answers to frequently asked questions about buying and selling images.

Looking forward

We would like to thank all of our clients and contributors for their support and feedback. This has been a year of growth and learning for Crestock. We have more big projects and site improvements in store for 2013.

Until then, best wishes for a safe and happy holiday season from all of us on the Crestock Team!

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